Policies

As a company that manufactures office furniture, we have been preparing procedures and documents for an environmental management system compliant with the ISO 14001:2015 standard since 2023, while protecting the environment and adhering to the principles of sustainability. As part of our environmental efforts carried out by our Quality Department (authorized through the appointment of an Environmental Officer), we regularly assess our environmental impacts and commit to continuous improvement by setting objectives and targets.

In this context, we meet and diligently monitor the organizational, resource and training needs required to continuously strengthen and improve our environmental management system. By fully complying with environmental legislation and other requirements, we completely fulfil our environmental obligations.

To ensure the sustainable use of natural resources, we prefer recyclable materials and carry out continuous improvement projects in waste management. We take the necessary measures to minimize the environmental impact of our activities and continuously monitor and evaluate them.

We recycle our waste in accordance with environmental management system standards and ensure the proper disposal of unsuitable waste. By identifying process risks, we integrate them in line with our environmental policy and work continuously to minimize environmental impacts.

We carry out all our activities in accordance with our environmental policy and strive to continuously improve our environmental management system. To spread environmental awareness, we regularly share information with our stakeholders and act in cooperation with them.

With these commitments, we take responsibility for a more livable world by adopting an environmentally conscious approach and continuously increase the effectiveness of our environmental management system.

At Zivella, we place people at the center and shape our culture with a 'Respect for People' perspective. Within the framework of our mission to protect employee rights and human dignity, we adopt the following principles:

• As Zivella senior management, we implement an open and transparent management policy.
• We aim to continuously improve and develop our human resources policy.
• We reward consistent high performance and apply fair and competitive salary and benefit strategies aligned with market conditions.
• We aim to provide a safe and healthy environment for our employees, to take the necessary measures to prevent occupational accidents and diseases, and to continuously improve.
• We prevent all forms of discrimination and ensure that our employees are evaluated under equal opportunities.
• We support our employees' career development, offer training opportunities and encourage continuous learning.
• We encourage our employees to maintain their work–life balance, manage stress, and adopt emotional well-being and a healthy lifestyle.
• We arrange our working hours in accordance with national laws and labor laws. Within this framework, our working hours are set not to exceed 45 hours per week.
• Our overtime is arranged not to exceed 12 hours per week and is not requested on a regular basis. Overtime is paid to our employees in accordance with the law.
• We ensure that every employee is employed of their own free will and under equal conditions.
• We act in accordance with the laws and principles governing the employment of children and young workers.

With these commitments, we aim to provide a fair and sustainable working environment by protecting the rights of our employees.

At Zivella, our code of ethics regulates the expectations regarding what each of our employees should pay attention to while doing their job, how they should do it, how they will work with customers and suppliers, and how they will interact with one another. In this framework, the ethical behaviors expected from employees are as follows, and as Zivella we undertake to comply with these rules.

• Not to discriminate on the basis of religion, language, race, color, gender, age, ethnic origin, disability, citizenship status or other social statuses protected by legal regulations,
• To always comply with the law,
• To fulfil their duties within the framework of fundamental moral and human values,
• To behave honestly, fairly and consistently towards their customers, colleagues and suppliers, in a manner befitting the brand's reputation,
• To be equitable, well-intentioned and understanding in all relationships in order to provide mutual benefit,
• Not to gain unfair advantage for any purpose whatsoever, and not to take or give bribes,
• To act in accordance with business ethics in the duties carried out and not to disrupt work harmony,
• To take care of all the tangible and intangible assets of the company as if they were personal property, and to protect them against loss, damage, misuse, abuse and theft,
• To comply with the obligations to protect the confidentiality of the information of customers, suppliers and all employees, and not to share information with persons and institutions outside the company,
• To avoid behavior involving harassment, threats, aggression or insults,
• Not to record the images or voices of colleagues, customers or suppliers without their consent and knowledge,
• Not to engage in unethical behavior — even outside the workplace — that would negatively affect work motivation or damage the company's reputation and business relationships,
• To be impartial and make fair decisions while doing their job; to keep political collaborations and activities entirely separate from their work at the company,
• To keep and secure company records in accordance with legal regulations and Zivella's policies and principles,
• Not to destroy, alter or delete company records under their responsibility; to keep valid, consistent and accurate records regarding working hours,
• To act in accordance with the laws, regulations and contracts on the protection of the intellectual property rights of all persons and organizations,
• Not to request personal loans from customers, suppliers, competitors and other third parties, or to request special privileges or discounts beyond those offered to everyone,
• To inform our customers fully, clearly, understandably and accurately about the services we provide and the products we sell,
• Not to engage in behavior that denigrates competitors, is anti-competitive or unfair.

At Zivella, we attach great importance to customer feedback in order to ensure customer satisfaction and to continuously improve our service quality. Accordingly, we adopt the following policy to handle our customers' feedback and complaints quickly and effectively:

Submitting Feedback and Complaints: Our customers can use various channels to submit their feedback and complaints about our products. These channels include telephone, e-mail, the contact form on our website, the WhatsApp line, social media accounts and physical store visits.

Recording and Reviewing Feedback and Complaints: The submitted feedback and complaints are recorded and reviewed by our relevant departments. Depending on the nature of the complaint, a resolution process is initiated with the intervention of our relevant specialists.

Fast and Effective Resolution: Feedback and complaints are resolved as quickly and effectively as possible. The satisfaction of our customers is always our priority.

Evaluating Customer Feedback: Customer feedback is an important part of our continuous improvement process. Every request and complaint is seen as an opportunity to improve our service quality and is evaluated accordingly.

Confidentiality and Security: The confidentiality and security of customer feedback and complaints are of great importance. Customer information is accessible only to the employee needed to resolve the complaint and is kept confidential.

As Zivella, by taking all kinds of feedback and complaints into account, we aim to establish a strong communication and cooperation relationship with our customers.

Although we do not currently have any refugee employees, in the event that we employ them in the future, as Zivella we have built our refugee employment policy on the following principles:

Equal Job Opportunities and Human Rights: Respecting the human rights of refugees and ensuring there is no discrimination in recruitment processes, so that all candidates have access to equal job opportunities.

Refugee Employment and Integration: Accepting refugee candidates with suitable qualifications and, after recruitment, implementing support programs to ensure the integration of refugees into the work environment.

Language and Vocational Training Support: Providing language and vocational training opportunities for refugees. In this way, supporting refugees to be more successful in the work environment and to develop their careers.

Rights and Safety of Refugees: Protecting the rights of refugees in the workplace and providing a safe working environment. Taking the necessary safety measures and ensuring that refugees receive fair and equal treatment.